Kashmir Eats™ shall supply the goods within India to the delivery address stated - if not expressly required to the contrary - against Credit Card Payment, Bank Debit, Payment in Advance or Invoice (Regular Customer Service).

FOR an order value of more than INR 1900.00, delivery within India shall be free of dispatch costs.

All and any dispatch costs shall be stated on the order and the online confirmation.

If a delivery - also as part of the gifts service - is not accepted or does not arrive due to a false delivery address on the part of customer, Kashmir Eats™ can charge the dispatch costs incurred from a repeat service.

If account or card data are stated incorrectly, Kashmir Eats™ shall be allowed to debit the bank fees or the expenditure incurred subsequently.

In general, the commodities shall be dispatched on the weekday following receipt of the order. The further duration of delivery shall be determined by the parcel delivery enterprise (e.g. Speed Post or Courier) and cannot be influenced by Kashmir Eats, with the result that we can assume no guarantee for the duration of dispatch stated. In normal cases, the dispatch duration within India is only 24-72 hours.


Dispatch to other countries shall be by agreement. All and any customs charges and costs of international payments shall be charged to customer and can be incurred subsequently, i.e. not stated on the order confirmation.

Important Notice: It has come to our notice that the Customs Department in Italy, Costa-Rica and Czech Republic may have begun charging an additional amount as Custom Clearance fee, in these specific cases, the additional charge shall be borne by the customer.

Please note that we do not accept cancellations once the teas have been dispatched from our fulfilment center.


Dispatch duration

As a rule, we ship your order within 24 - 72 hours after receipt of the order. For dispatch within India, delivery normally takes 4 - 5 business days. And to other foreign countries 10 - 15 business days. We would request your understanding for the fact that delivery times are outside our sphere of influence.