Cancellation and Returns

Products returned because of a defect will be refunded in full, including a refund of any standard delivery charges for sending the item to you and the cost incurred by you in returning the item to us. Kashmir Eats™ will not refund opened or used product.
  • For electronics payments, refund shall be made through payment facility using NEFT / RTGS or any other online banking / electronic funds transfer system approved by Reserve Bank India (RBI).
  • Refund shall be conditional and shall be with recourse available to Kashmir Eats™ in case of any misuse by buyer.
  • Refund will be processed within 10 business days.
  • Orders can be cancelled any time before shipping.
  • Perishable products are not eligible for returns. However, other products can be returned within 24 hours of order delivery.
  • Refund shall be subject to buyer complying with policies.
 Kashmir Eats™ reserves the right to refuse to process transactions by buyers with a prior history of questionable charges including without limitation breach of any agreements by buyer with Kashmir Eats™ or breach/violation of any law or any charges imposed by issuing bank or breach of any policy. Kashmir Eats™ may do such checks as it deems fit before approving the receipt of/Buyers commitment to pay transaction price for security or other reasons at the discretion of Kashmir Eats™. As a result of such check, if Kashmir Eats™ is not satisfied with the creditability of the Buyer or genuineness of the Transaction / Transaction Price, Kashmir Eats™ has the right to reject the receipt of / Buyers commitment to pay transaction Price.
The buyer and seller acknowledge that Kashmir Eats™ will not be liable for any damages, interests or claims etc. resulting from not processing a transaction/transaction price or any delay in processing a transaction/transaction price which is beyond control of Kashmir Eats™.